CIPD People Management
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Certificate in HR Administration

Level: Introductory   /   Suitable for in-house

The Certificate in HR Administration is a work-related, practical qualification that helps you to develop the confidence and skills you need in the workplace. It will enable you to be a more effective member of the HR team and help you contribute to organisational success.

This programme is ideal for you if you're at the start of your HR career and would like to progress towards the CIPD Level 3 Foundation Certificate in HR Practice.


Dates and Availability

  • Start Date: 19 November 2015
  • Location: London
  • Availability: Fully booked
  • Start Date: 18 December 2015
  • Location: London
  • Availability: Spaces
  • Start Date: 16 February 2016
  • Location: London
  • Availability: Spaces
  • Start Date: 14 March 2016
  • Location: Birmingham
  • Availability: Spaces
  • Start Date: 25 May 2016
  • Location: London
  • Availability: Spaces
  • Start Date: 14 June 2016
  • Location: London
  • Availability: Spaces
  • Start Date: 26 September 2016
  • Location: London
  • Availability: Spaces
  • Start Date: 04 October 2016
  • Location: London
  • Availability: Spaces
  • Start Date: 17 October 2016
  • Location: Manchester
  • Availability: Spaces
  • Start Date: 28 November 2016
  • Location: London
  • Availability: Spaces

You’ll explore the role and scope of the HR function, the purpose of personnel management and HR administration, and a range of HR activities. You’ll learn about HR information systems, how to present information in HR and explore a systematic approach to learning and development. Plus, you’ll identify different approaches to recruitment and selection and develop interpersonal communication skills, including assertiveness and how to give and receive constructive feedback.

The Certificate in HR Administration can also be provided in-house. This is a cost-effective approach if you have a number of people who require training. You choose where and when you want our trainers to deliver. We can also tailor the programme to suit your precise organisation needs. To speak to us about your particular requirements, call +44 (0)20 8612 6202.

Who is it for

The certificate is ideal if you’re an administrator, assistant, PA or secretarial staff, or if you’re new to the HR profession.  

Please note that you must be working within an HR department, or have access to one, to complete this programme.


On successful completion of the programme, you will have demonstrated that you are able to:

  • support staff development
  • support the delivery of the performance management process
  • develop yourself
  • support the recruitment procedures
  • support the selection procedures
  • collect and analyse HR data.
Course Module 1 : The Human Resources Administrator/Assistant - Duration: 2 days

This course module will provide you with an introduction to the HR function, and show how you can support the  HR team in helping the organisation achieve success.


The Certificate in Human Resources Administration does not lead to an accredited qualification. You will receive a Certificate of Completion.

How to gain

To be awarded the certificate, you must:

  • attend the two-day course module, The HR Administrator/Assistant
  • complete six assessed work-based units 
  • complete reading and reflective questions
  • maintain a development log.

Please note: The Certificate in HR Administration does not lead to an accredited qualification. You will receive a Certificate of Completion.

Special features

First-class tutors

Whether you’re doing a course, qualification, development programme or in-house programme, the tutors you will meet have in-depth knowledge of their subject, and combine academic expertise with years of hands-on business and industry experience. They are passionate about their specialist areas, and have proven time and time again their ability to facilitate top-quality learning and provide the best possible learning experience. So, whilst theory and models matter (and you’ll get them), they are skilled in helping you ‘translate’ them into your day-to-day reality.

Take a look at the Tutors tab on this page to view biographies of just some of the tutors you’re likely to meet on the programme. Why not look them up on Google – we’re proud of the fact that many of our tutors are among the UK’s leading experts in their specialist area.


Unlimited support from your personal tutor

When you start your programme, you’ll be assigned a personal tutor, who will provide support, guidance and encouragement throughout your studies by phone or email – invaluable when you’re juggling the challenge of studying with a busy home and work life.


Comprehensive additional resources – on and offline

You’ll be provided with comprehensive documentation and reference material to support you in your studies, including textbooks (where relevant), in addition to which (on most programmes) you’ll also have access to an online Virtual Learning Environment (VLE). The VLE includes extensive additional learning resources and links to articles, research, surveys and practical tools relevant to your studies. It also enables you to network with your fellow learners and participate in networked discussion forums facilitated by your tutor between face-to-face learning days. Plus you’ll find tips and guidance on how to do assignments, and for exam-based qualifications, revision tips, past exam papers, examiner’s reports, online exam tutorials and much more.


A blended approach

Most of our programmes take a blended approach – combining face-to-face learning with self-study and online working (via the Virtual Learning Environment). This powerful mix is one of the best ways to achieve sustained skills enhancement, and also minimises the time you need to spend away from the office.


Practical and applicable

For your learning to work, it has to be relevant to your workplace. That’s why our programmes focus on providing you with the knowledge, skills and confidence to apply your learning back at work straight away. You’ll explore your own needs and issues, as well as share experiences, challenges and insights with other participants and your expert tutor. We constantly update and improve our programmes, to ensure they are aligned with your changing needs and prepare you for the issues facing your profession.


You’ll be given extensive resources to help you put your learning into practice as soon as you return to work. Our qualification programmes provide you with comprehensive documentation and reference material to support you in your studies.

Course Tutors

Mrs Philippa Webster

Philippa has a wealth of HR experience and her skills and knowledge cover a wide-range of HR areas including dealing with grievance and disciplinary issues for clients, whilst running training programmes, not only for the CIPD, but bespoke offerings to private clients. She also works as a ‘hands-on’ HR professional working with organisations, large and small in areas such as measuring the ROI on the HR function - such as training - as well as reviewing and writing policies and procedures. She works all over the UK and in Europe and has worked for private organisation, public organisations and European bodies. She is a published author.

Mrs Carrie Stockton

Carrie works as an Executive Coach, HR Consultant, Trainer and Facilitator. Her extensive experience spans over 20 years working in and for a variety of organisations in senior HR and leadership development roles. During this time she has learnt how to build teams quickly to deliver results in fast paced environments. Carrie works to enhance individual, team and organisational performance through a variety of interventions, which lead to effective and sustainable change.

Miss Alyson Weeks

Alyson is a Chartered MCIPD and has worked as an HR practitioner for the last 20 years with a broad range of businesses from SM to Blue Chip; leading and delivering HR and development programmes to meet business objectives, both as a consultant and manager. She regularly worked with managers and staff at all levels in a wide range of organisations, either in groups or giving 1-1 tailored advice and coaching to directors, managers and staff in the development of high performing teams, personal development and skills gaps, career guidance coaching for role transition and outplacement support. She has led on the design, delivery and implementation of business skills and coaching programmes, change projects, succession planning, talent management, the entire recruitment life cycle and learning & development programmes. Alyson has a facilitative style and her programmes are known to be interactive and fun.
Dates and fees

Full Up-front Qualification Fee £1,599 + VAT, Member fees: £1,599 + VAT


Fees include all tuition, personal tutor support, assessment, course material and access to a dedicated Virtual Learning Environment. They do not include travel or accommodation.

Module 1 - The Human Resources Administrator/Assistant, Duration: 2 days days

  • 18 December 2015, London / Availability: Spaces
  • 16 February 2016, London / Availability: Spaces
  • 14 March 2016, Birmingham / Availability: Spaces
  • 25 May 2016, London / Availability: Spaces
  • 14 June 2016, London / Availability: Spaces
  • 26 September 2016, London / Availability: Spaces
  • 04 October 2016, London / Availability: Spaces
  • 17 October 2016, Manchester / Availability: Spaces
  • 28 November 2016, London / Availability: Spaces

People who have been on this course say

Doing the Certificate in HR Administration was the best thing I ever did, and now I've started, I won’t stop progressing and developing my skills in HR. Louise