Essential Interpersonal Skills

Short Course
Duration: 2 days   /   Level: General   /   Suitable for in-house

Develop your people skills to overcome resistance and engage and motivate people to work with you towards your goals.

Details

SKU#MAN:EIS

Dates and Availability

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Start Date Location Availability Non-members Members Delegates  
07 December 2017
Duration: 2 days
London Spaces available
£880.00
+ VAT
£790.00 + VAT Book places now
05 April 2018
Duration: 2 days
London Spaces available
£880.00
+ VAT
£790.00 + VAT Book places now
30 August 2018
Duration: 2 days
London Spaces available
£880.00
+ VAT
£790.00 + VAT Book places now
18 December 2018
Duration: 2 days
London Spaces available
£880.00
+ VAT
£790.00 + VAT Book places now

Booking information and ways to pay

  1. At checkout you can either pay online using a credit/debit card, cheque or BACS transfer, or you can request to pay by invoice. The invoice option is only available for bookings where a UK company name and address has been provided at checkout.
  2. If you need to book more than four places on one date, please contact us on +44 (0) 20 8612 6202 or email us
  3. If you prefer to complete a paper booking form, you can download and print it here (PDF 128KB)
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Details

Develop your people skills to overcome resistance, and engage and motivate people to work with you towards your goals. If you need other people’s willing co-operation to achieve your objectives, then this two-day  course will give you the insights, tools, and techniques you need.

Run as it features here, or run in-house where the content can be tailored to suit your organisational needs; cost effective if a number of people require training.  Call our in-house training team to discuss your particular requirements on +44 (0)20 8612 6202.

Course Tutors

Mrs Caroline Sullivan

Who is it for

The Essential Interpersonal Skills course is recommended for:

 

  • managers and functional specialists with at least three years’ work experience
  • people whose roles are dependent on the co-operation of others
  • people who have specific working relationships that need building or improving
  • people who want to increase their repertoire of interpersonal strategies or who need to increase their ability to connect with a wide range of people at work.
Benefits

By the end of the Essential Interpersonal Skills course you will be able to:

 

  • create effective working relationships with people at all levels
  • choose and use the most productive approach and behaviour to get the results you want
  • get your message across in a way that gets heard, understood, accepted and acted upon
  • motivate people to change their behaviour
  • influence others to accept your proposals
  • solve problems in your working relationships
  • overcome colleagues’ resistant behaviour.
Programme

Day one


Introductions and objectives

 

Heroes and villains

  • real-life experience of working relationships

 

What are people skills?  

 

What makes people tick?

  • how people make sense of the world

 

Personal insights

  • values-based behaviour
  • understanding the impact we make on others and its consequences

 

Elements of effective working relationships

 

Relationship mapping and analysis

 

The value of listening, and barriers to good listening

 

Transactional analysis as a tool for people problem-solving

 

Day two


Review of Day 1

 

Influencing strategies

  • a range of strategies from PUSH to PULL Influencing situations
  • how to combine the strategies to get the results you want

 

Influencing types

  • adapting language and behaviour to get results

 

Managing others

  • using activators and consequences

 

Giving feedback

 

Reaching constructive outcomes

 

 Action planning

Reviews

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People who have been on this course say

The tutor worked really hard, and was very knowledgeable, supportive and approachable. Nick