Business Driven HR: Evaluating the impact of strategic HR

Short Course
Duration: 2 days   /   Level: General   /   Suitable for in-house

Address challenges faced by your organisation through a rational, organic and strategic HR lens.



Dates and Availability

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Start Date Location Availability Non-members Members Delegates  
23 September 2019
Duration: 2 days
London Spaces available
£910.00 + VAT Book places now

Booking information and ways to pay

  1. If you are making your booking online at checkout you can either pay online using a credit/debit card, cheque or BACS transfer, or you can request to pay by invoice. The invoice option is only available for bookings where a UK company name and address has been provided at checkout.
  2. If you need to book more than four places on one date, please contact us on +44 (0) 20 8612 6202 or email us
  3. If you prefer to complete a paper booking form, you can download and print it here (PDF 128KB)
  4. If you’re working for a charity, you can get 20% off CIPD Training short courses booked between 1 April and 31 July 2019. This offer can be redeemed by supplying charity number and address if booking by email or telephone. Please note, the offer cannot be redeemed through booking your short course online. T&Cs apply.
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Business Driven HR: Evaluating the impact of strategic HR will enable you to explore the purpose and implication of Strategic HR, and enhance your ability to address problems and challenges arising in the organisation through a rational, organic and strategic HR lens.  Additionally, you will explore what it means for HR to be more entrepreneurial, adding value as a strategic support service, and finally how to measure and evaluate HR’s contribution and value add to the organisation.

This course can also be run in-house for a group of people in your organisation. Run as it features here, or tailored to suit your organisational needs. To discuss your particular requirements, please call us on +44 (0)20 8612 6202.

Course Tutors

Ms Sylvia Baumgartner

Sylvia combines extensive commercial, management, OD and HR experience with outstanding credentials as a developer. Her commercial experience draws on 25 years’ international work in the retail, manufacturing, financial services, education, pharmaceutical, legal, charity, energy, health and engineering industries and across both private and public sector organisations. She has owned and successfully managed her own retail business and currently her organisational development (OD) consultancy. Sylvia spends her time between developing OD and HR practitioners (development interventions, shadow consulting and coaching), conducting OD and Organisation Design projects (enabling organisations and individuals to fulfill on their objectives and increase their performance), as well as undertaking leadership development and coaching. Sylvia has worked in most industries and types of organisations ranging from a retailer with over 485K employees to a specialist consultancy with only 22 people.
Who is it for

This course is suitable for the following:

  • Senior HR management professionals responsible for formulating and or implementing strategy
  • HR Business Partners
  • OD Specialists and Practitioners
  • Consultants
  • Anyone that has aspirations of becoming an HR Director

Business Driven HR: Evaluating the impact of strategic HR and the interactive format of the course will enable you to explore new knowledge and techniques through practical engagement. By the end of the course you wll be able to:


  • understand the purpose, implication and value of Strategic HR
  • understand and explore how to incorporate the ‘Next Generation Service Delivery’ roles into their current HR practice
  • assess organisational problems or challenges, by exploring a variety of options for tackling the challenges based on how they may impact on employee resourcefulness, as well as undertaking appropriate interventions for improvement
  • explore the various ‘organic’ processes that are often overlooked, but can have the greatest impact on the success of HR interventions
  • consider how to be more entrepreneurial and add maximum value as a Strategic Support Service
  • have a clearer picture of the various evaluation constructs for evaluating HR’s impact and interventions and assess your organisation’s HR contribution
  • practice applying a variety of alternative approaches to exploring and understanding organisational challenges in the context of the impact on the employees, and how best to address them.





  • Some preparation work will be required to research and explore HR Practice with regards:
    • Strategic HR Delivery Models used in other organisations
    • Strategies for challenging the status quo
    • Best practices 


Welcome and Introduction:

  • Introductions that facilitate connections, and enable honest and open sharing throughout the course
  • Determining our Expectations, given the content of the programme
  • Programme Administration and Logistics 


Setting the Context for Next Generation HR:

  • Exploring the purpose and implication of Strategic HR:
    • Going beyond typical HR processes to ascertain how HR will deliver value in the future?
  • Considering Ulrich’s HRBP Model Perspectives and Flaws:
    • Consider the impact and necessity of the ‘Next Generation Service Delivery Roles’ 


Strategic and/or Organic Problem Solving Process:

Are we asking the right questions or solving the right problems?

  • The Strategic Problem-Solving Process:
    • Problem Awareness
    • Problem Definition
    • Exploring Possible Solutions
    • Action Planning for Implementation
    • Follow-Through or Dumbing Down?
  • The Organic Factors:
    • Chaos and Complexity of the modern world-of-work
    • A practical model for working with Systems Theory
    • Polarity Management 


What does it mean to be an HR Entrepreneur?

  • Adding value as a Strategic Support Services?
  • Future-Proof the HR Talent Management Strategy
  • Strategic Support Services can and should drive growth and organisational relevance 


Evaluation and ROI:

  • Understanding the various evaluation constructs for evaluating HR interventions and impact
  • Exploring and understanding an Organisational Evaluation Model
  • ROI – Measuring the HR Value Proposition
  • A word of caution about ‘Best Practice’ case studies 


Application Exercise:

  • Simulating the world of work, to practice the skills learned during the programme
  • Action planning for application in the workplace
  • Close

Run this programme in-house

Got a question?

Speak to one of our highly knowledgeable course advisers on ​ +44 (0)20 8612 6202​ .



People who have been on this course say

The course covered a lot of material in two days and felt well worth the participation as it stimulated a lot of thinking which can be applied in a practical, day to day context. The trainer delivered the course content in an outstanding way, always ensuring that everyone is on top of the subject while providing excellent examples from her practice and experience. Oliver