Grievance, Discipline and Dismissals

Short Course
Duration: 2 days   /   Level: General   /   Suitable for in-house

Get a thorough understanding of best practice in grievance, disciplinary, and dismissal processes, and develop strategies for risk management and dispute resolution in the workplace.

This topic is also covered in the CIPD Advanced Award in Employment Law.



Dates and Availability

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Start Date Location Availability Non-members Members Delegates  
17 December 2019
Duration: 2 days
London 1 space left
£815.00 + VAT Book places now
28 January 2020
Duration: 2 days
London Spaces available
£815.00 + VAT Book places now
12 March 2020
Duration: 2 days
London Spaces available
£815.00 + VAT Book places now
25 March 2020
Duration: 2 days
Manchester Spaces available
£815.00 + VAT Book places now
03 November 2020
Duration: 2 days
London Spaces available
£815.00 + VAT Book places now

Booking information and ways to pay

  1. If you are making your booking online at checkout you can either pay online using a credit/debit card, cheque or BACS transfer, or you can request to pay by invoice. The invoice option is only available for bookings where a UK company name and address has been provided at checkout.
  2. If you need to book more than four places on one date, please contact us on +44 (0) 20 8612 6202 or email us
  3. If you prefer to complete a paper booking form, you can download and print it here (PDF 128KB)
  4. If you are working for a charity, you get 20% off CIPD Training short courses. This offer can be redeemed by supplying charity number and address if booking by email or telephone. Please note, the offer cannot be redeemed through booking your short course online. T&Cs apply.
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Knowing how to apply the law effectively to grievance, discipline or dismissal situations is essential for HR professionals. The Grievance, Discipline and Dismissals course provides a thorough review of the legal issues to be aware of when resolving disputes in the workplace and will help you manage problem situations effectively and according to best practice.

This course also takes learning to the next level by teaching you how to identify and mitigate risks during grievance, discipline and dismissals processes, and how to conduct dispute resolution.

Course Tutors

Mrs Susan West

Mrs Kathy Daniels

Kathy Daniels was Head of HR at a large manufacturing organisation in the West Midlands. Whilst working there she became interested in employment law and now runs her own consultancy business specialising in employment law and employee relations. She writes extensively on the topic as well as presenting seminars and training events. She has written a number of books, including an employment law textbook which is now in its fourth edition. She writes regular newsletters for a range of organisations, including the CIPD, and is responsible for writing and updating the CIPD ‘Law at Work’ training materials. Kathy is the CIPD Lead Tutor for employment law, covering levels 3,5 and 7. Kathy is also a Lay Member of the Employment Tribunals, sitting in Birmingham.

In addition to this, Kathy lectures at Aston University teaching employment law and employee relations at undergraduate and postgraduate level, and is Programme Director for the undergraduate HRM degree.

Mrs Kate Shepherd

Kate Shepherd is a charismatic employment lawyer who delivers both training and consultancy. She trains and advises a diverse set of employers from small and medium sized enterprises to charities, PLCs and international companies, as well as taking board level director roles for clients. Prior to establishing her consultancy, Kate Shepherd Associates in 2005, Kate qualified as a solicitor, and practised employment law at a senior level with a leading firm in the Midlands.

Kate is a member of the Employment Lawyers Association, CIPD qualified, an Institute of Business advisor and mentor and also an East Midlands “Business Champion”.

Who is it for

This course is recommended for HR practitioners responsible for grievance, discipline, dismissal and dispute resolution in their workplace. Whilst it’s not essential that delegates have conducted grievance, discipline, dismissal or disputes, it’s important that delegates have a basic knowledge of the procedures.


By the end of the course you’ll be able to:

  • expand your knowledge of good practice in dealing with both formal and informal procedures
  • clarify understanding of both contractual and policy-based procedures and legal implications
  • delve into the role of the HR Practitioner in the formal processes   
  • consolidate your knowledge of the different types of dismissals
  • explore the `five fair reasons` for dismissal, identifying priority areas and clarifying best practice in decision making
  • ensure risk management remains in focus
  • discover options for resolution including alternative dispute resolution.

This course will cover:

 1. Introduction: A Disciplinary and Grievance Procedure: What is it for?

  • Research and discussion


2. The legal status of the disciplinary and grievance procedure

  • Section 1 statements
  • A contractual procedure
  • Policy based procedures


3. The ACAS Code

  • Status of the Code
  • Content of the Code
  • Complying with the Code


4. Disciplinary and Grievance Procedures Procedural Issues

  • The basics - defining a grievance and a disciplinary procedure
  • Maintaining a fair procedure
  • A fair process - Grievances: managing informal and formal stages 
  • A fair process - Disciplinary matters: managing formal and informal stages
  • Procedural Flashpoints-Discussion


5. Common Grievance and Disciplinary issues

  • Discussion


6. The role of the HR Practitioner in Disciplinary and Grievance procedures 

  • `Law and procedure`
  • legal guidance on some tricky areas


7. The law on dismissals

  • Introduction
  • What is a dismissal in law
  • Different types of dismissal and when they occur


8. Unfair dismissal claims and defences

  • The five fair reasons
  • What will make a dismissal fair for each reason?


9. Employment Tribunals and Unfair Dismissal claims

  • Employment tribunals - function role and powers


10. Dispute Resolution

  • The role of performance management
  • Resolving disputes:
    • mediation, ACAS and Settlement Agreements
    • Tips on negotiating a resolution


Programme is subject to change pending new developments.

Run this programme in-house

This course can also be provided in house. You choose where and when you want our trainers to deliver. We can also tailor the programme to suit your precise organisation needs. To speak to our customer services team about your particular requirements, call us on +44 (0)20 8612 6202.

Got a question?

Speak to one of our highly knowledgeable course advisers on ​ +44 (0)20 8612 6202​ .