New Learning & Development Administrator

Short Course
Duration: 2 days   /   Level: General   /   Suitable for in-house

Learn about the L&D function, the training process and the wide range of skills and qualities you need for success with this two day course.



Dates and Availability

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Start Date Location Availability Non-members Members Delegates  
27 February 2020
Duration: 2 days
London Spaces available
£905.00 + VAT Book places now
04 June 2020
Duration: 2 days
London Spaces available
£905.00 + VAT Book places now
05 August 2020
Duration: 2 days
Manchester Spaces available
£905.00 + VAT Book places now
26 November 2020
Duration: 2 days
London Spaces available
£905.00 + VAT Book places now

Booking information and ways to pay

  1. If you are making your booking online at checkout you can either pay online using a credit/debit card, cheque or BACS transfer, or you can request to pay by invoice. The invoice option is only available for bookings where a UK company name and address has been provided at checkout.
  2. If you need to book more than four places on one date, please contact us on +44 (0) 20 8612 6202 or email us
  3. If you prefer to complete a paper booking form, you can download and print it here (PDF 128KB)
  4. If you are working for a charity, you get 20% off CIPD Training short courses. This offer can be redeemed by supplying charity number and address if booking by email or telephone. Please note, the offer cannot be redeemed through booking your short course online. T&Cs apply.
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The learning and development function can help plan and shape a workforce to meet ever changing business needs and there is a clear link between learning, motivation and the achievement of corporate goals. To do this successfully, the function need effective, efficient administration. This course provides you with the practical skills to proactively support the training, learning and development function in your organisation.

Run as it features here, or run in-house where the content can be tailored to suit your organisational needs; cost effective if a number of people require training.  Call our in-house training team to discuss your particular requirements on +44 (0)20 8612 6202.

Course Tutors

Ms Salina Gani

Who is it for

The New L&D Administrator course is for you if you’re new to an L&D administrator role or if you’re a training assistant or training managers’ secretary.


This practical course module will give you the knowledge and skills to:


  • describe the key activities of the learning and development department within their organisation – and their role within it
  • set up effective administration systems and procedures to underpin the learning and development function
  • identify the features and benefits of a learning management system / training management system (LMS/TMS)
  • design user-friendly communication which is relevant, informative, projects a professional image of the learning and development department and fits the technology environment of the parent organisation
  • market training activities throughout their organisation
  • integrate e-learning and traditional learning

Day 1

The changing role of learning and development

  • the link between organisational success and learning and development
  • running the learning function as a business
  • how this impacts on the role of a learning and development administrator
  • the need to focus on customer expectations – and add value to the training department

The training / learning process

  • the need to understand the process
  • the administrator’s role within it
  • putting the process into context – the training cycle

What makes a learning and development administrator successful?

  • what is involved in the role
  • the skills needed for success
  • providing excellent customer service

The training policy

  • our policy and commitment to train and develop staff at all levels
  • the need to have a policy
  • how we can use it to enhance learning in our organisation

Managing learning events

  • an introduction to identifying training / learning needs
  • highlighting alternative solutions to a training course
  • keeping updated on current learning and development initiatives
  • how this knowledge can help us give our customers excellent customer service

Day 2

Summary of day 1

  • key learning and action points

Blended learning solutions

  • what is blended learning?
  • how to integrate on-line and traditional learning

Designing user-friendly, professional, pre and post course documentation

  • what information do we send to our customers?
  • what image do we project through our documentation?
  • what role does a questionnaire play in the evaluation process?

Checklists processes and procedures

  • the need for effective checklists, processes and procedures.
  • how to create them.

The budget

  • costs and providing value for money.

Records and information

  • what information must be recorded?
  • review of current systems
  • evaluating software systems.

Promoting learning activities

  • your role in marketing the Learning and Development Department
  • promoting learning
  • encouraging others to take up opportunities. The way forward.
  • putting ideas into action – a structured approach.

Run this programme in-house

Got a question?

Speak to one of our highly knowledgeable course advisers on ​ +44 (0)20 8612 6202​ .