Essential Interpersonal Skills

Short Course
Duration: 2 days   /   Level: General   /   Suitable for in-house

Develop your people skills to overcome resistance and engage and motivate people to work with you towards your goals.



Dates and Availability

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Start Date Location Availability Non-members Members Delegates  
06 August 2019
Duration: 2 days
London Spaces available
£790.00 + VAT Book places now
03 December 2019
Duration: 2 days
London Spaces available
£790.00 + VAT Book places now

Booking information and ways to pay

  1. At checkout you can either pay online using a credit/debit card, cheque or BACS transfer, or you can request to pay by invoice. The invoice option is only available for bookings where a UK company name and address has been provided at checkout.
  2. If you need to book more than four places on one date, please contact us on +44 (0) 20 8612 6202 or email us
  3. If you prefer to complete a paper booking form, you can download and print it here (PDF 128KB)
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Develop your people skills to overcome resistance, and engage and motivate people to work with you towards your goals. If you need other people’s willing co-operation to achieve your objectives, then this two-day  course will give you the insights, tools, and techniques you need.

Course Tutors

Ms Carol Noakes

Ms Anna-Marie Watson

Who is it for

The Essential Interpersonal Skills course is recommended for:


  • managers and functional specialists with at least three years’ work experience
  • people whose roles are dependent on the co-operation of others
  • people who have specific working relationships that need building or improving
  • people who want to increase their repertoire of interpersonal strategies or who need to increase their ability to connect with a wide range of people at work.

By the end of the Essential Interpersonal Skills course you will be able to:


  • create effective working relationships with people at all levels
  • choose and use the most productive approach and behaviour to get the results you want
  • get your message across in a way that gets heard, understood, accepted and acted upon
  • motivate people to change their behaviour
  • influence others to accept your proposals
  • solve problems in your working relationships
  • overcome colleagues’ resistant behaviour.

Day one

Introductions and objectives


Heroes and villains

  • real-life experience of working relationships


What are people skills?  


What makes people tick?

  • how people make sense of the world


Personal insights

  • values-based behaviour
  • understanding the impact we make on others and its consequences


Elements of effective working relationships


Relationship mapping and analysis


The value of listening, and barriers to good listening


Transactional analysis as a tool for people problem-solving


Day two

Review of Day 1


Influencing strategies

  • a range of strategies from PUSH to PULL Influencing situations
  • how to combine the strategies to get the results you want


Influencing types

  • adapting language and behaviour to get results


Managing others

  • using activators and consequences


Giving feedback


Reaching constructive outcomes


 Action planning

Run this programme in-house

Essential Interpersonal Skills can also be provided in house. You choose where and when you want our trainers to deliver. We can also tailor the programme to suit your precise organisation needs. To speak to our customer services team about your particular requirements, call us on +44 (0)20 8612 6202.

Got a question?

Speak to one of our highly knowledgeable course advisers on +44 (0)20 8612 6202.



People who have been on this course say

The tutor worked really hard, and was very knowledgeable, supportive and approachable. Nick
Excellent course that I will highly recommend to others within our organisation. The trainer was first class. Andrew