Essential Interpersonal Skills

Short Course
Duration: 2 days   /   Level: General   /   Suitable for in-house

Develop your people skills to overcome resistance and engage and motivate people to work with you towards your goals.



Dates and Availability

Add to Wishlist
Start Date Location Availability Non-members Members Delegates  
26 March 2020
Duration: 2 days
London Spaces available
£790.00 + VAT Book places now
23 July 2020
Duration: 2 days
London Spaces available
£790.00 + VAT Book places now
01 December 2020
Duration: 2 days
London Spaces available
£790.00 + VAT Book places now

Booking information and ways to pay

  1. If you are making your booking online at checkout you can either pay online using a credit/debit card, cheque or BACS transfer, or you can request to pay by invoice. The invoice option is only available for bookings where a UK company name and address has been provided at checkout.
  2. If you need to book more than four places on one date, please contact us on +44 (0) 20 8612 6202 or email us
  3. If you prefer to complete a paper booking form, you can download and print it here (PDF 128KB)
  4. If you are working for a charity, you get 20% off CIPD Training short courses. This offer can be redeemed by supplying charity number and address if booking by email or telephone. Please note, the offer cannot be redeemed through booking your short course online. T&Cs apply.
expand all

Develop your people skills to overcome resistance, and engage and motivate people to work with you towards your goals. If you need other people’s willing co-operation to achieve your objectives, then this two-day  course will give you the insights, tools, and techniques you need.

Course Tutors

Ms Carol Noakes

Ms Anna-Marie Watson

Mrs Carrie Stockton

Carrie works as an Executive Coach, HR Consultant, Trainer and Facilitator. Her extensive experience spans over 20 years working in and for a variety of organisations in senior HR and leadership development roles. During this time she has learnt how to build teams quickly to deliver results in fast paced environments. Carrie works to enhance individual, team and organisational performance through a variety of interventions, which lead to effective and sustainable change.
Who is it for

 The Essential Interpersonal Skills course is recommended for:


  • managers and functional specialists with 1-2 years’ experience 
  • people whose roles and success are dependent on the co-operation of others
  • people who have specific working relationships that need building, maintaining or improving
  • people who want to increase their repertoire of interpersonal strategies or who need to increase their ability to connect with a wide range of people both internally and externally to their organisation.

By the end of the Essential Interpersonal Skills course you will be able to:


  • create effective working relationships with people at all levels
  • choose and use the most productive approach and behaviour to get the results you want
  • get your message across in a way that gets heard, understood, accepted and acted upon
  • motivate people to change their behaviour
  • influence others to accept your proposals
  • solve problems in your working relationships
  • overcome colleagues’ resistant behaviour.


Day one

  • Introductions and objectives


  • Heroes and villains
    • real-life experience of working relationships


  • What are people skills?  


  • What makes people tick?
    • how people make sense of the world


  • Personal insights
    • values-based behaviour
    • understanding the impact we make on others and its consequences


  • Elements of effective working relationships


  • Relationship mapping and analysis


  • The value of listening, and barriers to good listening


  • Transactional analysis as a tool for people problem-solving


Day two

  • Review of Day 1


  • Influencing strategies
    • a range of strategies from PUSH to PULL Influencing situations
    • how to combine the strategies to get the results you want


  • Influencing types
    • adapting language and behaviour to get results


  • Managing others
    • using activators and consequences


  • Giving feedback


  • Reaching constructive outcomes


  •  Action planning

Run this programme in-house

Essential Interpersonal Skills can also be provided in house. You choose where and when you want our trainers to deliver. We can also tailor the programme to suit your precise organisation needs. To speak to our customer services team about your particular requirements, call us on +44 (0)20 8612 6202.

Got a question?

Speak to one of our highly knowledgeable course advisers on +44 (0)20 8612 6202.



People who have been on this course say

The tutor worked really hard, and was very knowledgeable, supportive and approachable. Nick
Excellent course that I will highly recommend to others within our organisation. The trainer was first class. Andrew