Introduction to People Management

Short Course
Duration: 3 days   /   Level: General   /   Suitable for in-house

Learn how to successfully manage your team in a way that will involve and inspire them to achieve organisational goals.

This course will also give you a good understanding of the roles and responsibilities of being a manager, and help you tackle new responsibilities with confidence.



Dates and Availability

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Start Date Location Availability Non-members Members Delegates  
03 August 2020
Duration: 3 days
London Fully booked
£1,225.00 + VAT Waiting list
28 September 2020
Duration: 3 days
Edinburgh Spaces available
£1,225.00 + VAT
21 October 2020
Duration: 3 days
London Spaces available
£1,225.00 + VAT
16 November 2020
Duration: 3 days
London Spaces available
£1,225.00 + VAT

Booking information and ways to pay

  1. If you are making your booking online at checkout you can either pay online using a credit/debit card, cheque or BACS transfer, or you can request to pay by invoice. The invoice option is only available for bookings where a UK company name and address has been provided at checkout.
  2. If you need to book more than four places on one date, please contact us on +44 (0) 20 8612 6202 or email us
  3. If you prefer to complete a paper booking form, you can download and print it here (PDF 128KB)
  4. If you are working for a charity, you get 20% off CIPD Training short courses. This offer can be redeemed by supplying charity number and address if booking by email or telephone. Please note, the offer cannot be redeemed through booking your short course online. T&Cs apply.
  5. If you’re travelling to a CIPD event from outside the UK please check the latest travel advice on the UK Government website
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Having skilled and effective managers is crucial to any organisation’s success. This course will help you understand the role of the manager and the responsibilities this carries, as well as your own approach to working with others and leading a team.

After this course, you'll be able to: 

  • describe the modern manager’s role
  • identify your preferred management style and its impact on your team and organisation
  • explore tools and techniques to manage yourself, what motivates you and how to self-develop
  • explore tools to effectively manage, support, motivate and develop your team
  • apply the principles of assertive communication, delegation and giving feedback 
  • outline a development plan to maximise learning from the programme
  • explore management theories and how to flex your management style
  • recognise the characteristics of effective teams and how to motivate different individuals
  • explain the life cycle of a team and the challenges of managing dispersed teams
  • explain some tools to manage change.
Course Tutors

Mr Gary Cookson

Gary has 20 years experience of working in senior level HR/OD/L&D positions, and of providing training, coaching and consultancy services within that timeframe.

Career-wise, before launching his own business, Gary was Associate HR Director at the DBS, and HR Director at Trafford College. Prior to that he did HR/OD integration work at a new housing group, and before that was Head of HR & OD at Golden Gates Housing Trust for 11 years, and also have experience of working in a call centre, a national charity and an international pharmaceuticals company. Prior to working in HR Gary qualified as a secondary school teacher (and taught History). He has also managed and delivered CIPD programmes for many years and has delivered face to face and distance learning qualifications for a range of providers and awarding bodies. He’s a sought after conference speaker and a regular contributor to HR media articles.

Miss Shona Kelso

Shona is an experienced L&D professional who works with large UK training providers and international clients on the design and delivery of public and in house programmes to delegates from a variety of organisations. With extensive management and learning and development experience this has culminated in a particular focus on the development of managers at varying levels within organisations. She is a regular contributor to management development topics for publication in specialist journals. Shona has a Masters degree in Strategic Human Resource Development and is a Fellow of the Chartered Institute of Personnel Development.

Who is it for

Introduction to People Management is ideal for those who are:


  • new to management
  • recently promoted to the manager role
  • have been a manager for just a short while
  • are managing small to medium size teams
  • aspiring to the role.



Day 1


Managing Oneself


  • What’s different about managing people (Moving on to Managing People)
  • The roles & responsibilities, and complexities of the manager 
  • Explore tools and techniques to manage oneself
  • ‘What makes you tick’; major motivational theories and what this means for the individual manager and their direct reports
  • Establishing a personal responsibility for self-development, constructing a development plan.


Day 2


Getting the Job Done & Managing the Individual


  • Practising using tools and techniques to manage day to day work
  • The role of assertive communication in getting the job done and managing others
  • The principles of induction, supervision and appraisal (cycle)
  • Good practice in setting objectives and delegating, and how these support the performance management cycle
  • Practising setting objectives
  • The role of the manager in identifying learning needs
  • Creating a template for 1:1 discussions
  • The role of giving (and receiving) feedback in managing performance
  • Practising giving feedback through role plays.


Day 3


Managing the Team

  • Management theories as a means to understand natural management styles and their effects on the individual
  • The need to vary management styles to the motivational and development needs of different individuals and situations
  • How to motivate the poor and good performer
  • The need to foster a positive team atmosphere
  • The contribution of all team members with their different team styles
  • The life cycle of a team
  • Consensus decision making – its advantages and disadvantages and its role
  • The challenges of managing a virtual or dispersed team
  • Tools and techniques to manage change.

Run this programme in-house

Introduction to People Management can also be provided in-house. You choose where and when you want our trainers to deliver. We can also tailor the programme to suit your precise organisation needs. To speak to our customer services team about your particular requirements, call us on +44 (0)20 8612 6202.

Got a question?

Speak to one of our highly knowledgeable course advisers on ​ +44 (0)20 8612 6202​ .



People who have been on this course say

The course was very well presented, with the trainer ensuring that interaction with the delegates continues throughout. Easy to understand and relate to, with the need to refer to current/previous experiences a useful tool in itself. Ben
This was the best training course I have been on in 11 years. It was well planned, inventive and fun. I was thoroughly engaged for the full 3 days - something that is very difficult to do! Nick
So happy with the information I have gained from this 3-day course; will definitively use a lot of the activities in weekly/monthly meetings with my team. Antonia
A well rounded course. A good mix of practical examples, theory and discussions. Facilitator was a great teacher. Facilities were great. Great three days, great people. I learnt a lot that I will be putting into practice. Amy